Dilip BhatiaUser Experience is Paramount in an On-Screen Hybrid WorldThe pandemic forced millions of professionals, students, parents, and individuals around the world to adapt to a new reality where work…8 min read·Sep 29, 2021----
Dilip BhatiaDilip and Renée’s Customer Experience ConversationA great customer experience helps build a customer’s confidence in you. According to research from Gartner, customer experience (CX)…6 min read·Jun 24, 2021----
Dilip BhatiaA Powerful Tool to Help Us Understand User ExperienceA customer-first organization is one that listens to their customers and acts on the insights they uncover. To do that, my team relies on…6 min read·Jul 29, 2020----
Dilip BhatiaDiversity in Design Leads to Great User ExperiencesA useful habit of mine is to consider the ways our world is getting better. That habit counters the negative news cycle and reveals what…13 min read·May 5, 2020----
Dilip BhatiaOur Customer Experience Insights Direct from The Front-line to YouI previously sat down with Lenovo’s Kurt, Amy and Geriel to discuss customer experience. I’ll include their introductions here, then jump…7 min read·Jan 27, 2020----
Dilip BhatiaThe customer experience trends influencing us nowToday, customers can purchase from many different brands, in many different mediums, and through many different channels.5 min read·Dec 4, 2019----
Dilip BhatiaHow Our Team Gains Insights into The Moments That MatterAs Lenovo’s Chief Customer Experience (CX) Officer, I have the pleasure of working with some of the smartest minds in customer experience.8 min read·Nov 7, 2019----
Dilip BhatiaTime, comfort, and authentic human connection are smart ideasWe want to design full experiences that save time, create comfort, enable authentic human connections and, in turn, make people’s lives…5 min read·Oct 9, 2019----
Dilip BhatiaUnderstanding pain points and delight: The key to a better employee experienceLooking for pain points or friction in an employee’s day is very similar to looking for pain points or friction in a customer’s day.11 min read·Jun 17, 2019----
Dilip BhatiaA Perfect Laptop Display is Crucial to a Great User ExperienceAfter analyzing hundreds of thousands of customer comments, we know the number one thing people talk about is displays on laptops.13 min read·Jun 12, 2019----