User Experience is Paramount in an On-Screen Hybrid WorldThe pandemic forced millions of professionals, students, parents, and individuals around the world to adapt to a new reality where work…Sep 29, 2021Sep 29, 2021
Dilip and Renée’s Customer Experience ConversationA great customer experience helps build a customer’s confidence in you. According to research from Gartner, customer experience (CX)…Jun 24, 2021Jun 24, 2021
A Powerful Tool to Help Us Understand User ExperienceA customer-first organization is one that listens to their customers and acts on the insights they uncover. To do that, my team relies on…Jul 29, 2020Jul 29, 2020
Diversity in Design Leads to Great User ExperiencesA useful habit of mine is to consider the ways our world is getting better. That habit counters the negative news cycle and reveals what…May 5, 2020May 5, 2020
Our Customer Experience Insights Direct from The Front-line to YouI previously sat down with Lenovo’s Kurt, Amy and Geriel to discuss customer experience. I’ll include their introductions here, then jump…Jan 27, 2020Jan 27, 2020
The customer experience trends influencing us nowToday, customers can purchase from many different brands, in many different mediums, and through many different channels.Dec 4, 2019Dec 4, 2019
How Our Team Gains Insights into The Moments That MatterAs Lenovo’s Chief Customer Experience (CX) Officer, I have the pleasure of working with some of the smartest minds in customer experience.Nov 7, 2019Nov 7, 2019
Time, comfort, and authentic human connection are smart ideasWe want to design full experiences that save time, create comfort, enable authentic human connections and, in turn, make people’s lives…Oct 9, 2019Oct 9, 2019
Understanding pain points and delight: The key to a better employee experienceLooking for pain points or friction in an employee’s day is very similar to looking for pain points or friction in a customer’s day.Jun 17, 2019Jun 17, 2019
A Perfect Laptop Display is Crucial to a Great User ExperienceAfter analyzing hundreds of thousands of customer comments, we know the number one thing people talk about is displays on laptops.Jun 12, 2019Jun 12, 2019
